Job Description

Clicks Group Careers – Pharmacy Manager – Clicks Eyabantu

Job Description

Job Purpose:
The Pharmacy Manager is responsible for the efficient operation of the dispensary and clinic, ensuring service excellence by leading and directing the pharmacy team to deliver high standards of pharmaceutical care. This role is key to meeting sales and compliance targets, which contribute to a competitive advantage for the brand.

Job Objectives:

• Provide high standards of pharmaceutical care, including accurate and safe dispensing, generic substitution, and offering professional advice in line with Clicks’ practices and the legal scope of practice as defined by the South African Pharmacy Council (SAPC).

• Manage all operational activities within the dispensary, including safe stock management, shrinkage control, housekeeping, and administration, in compliance with SAPC regulations and company standards.

• Ensure the financial viability of the dispensary by focusing on core targets, managing expenses, and taking proactive actions to drive performance.

• Lead, manage, and develop a competent and motivated pharmacy team, including learners and interns, to build capacity and meet the current and future needs of the business.

• Schedule staff in accordance with labor policies and the relevant labor model to ensure each department is appropriately staffed, while maintaining accurate weekly time and attendance records.

• Drive customer service initiatives in the dispensary to enhance customer experience, foster loyalty, and meet club card participation targets.

• Foster collaboration and integration between the pharmacy, clinic, and healthcare aisle teams to provide a full offering for customers’ healthcare needs.

• Uphold and promote the company’s values, ensuring alignment with the Group’s vision of being the customer’s first choice health and beauty retailer.

• Create a high-performing business culture that supports employee engagement, customer satisfaction, and shareholder value.

Minimum Requirements
Education and Experience:

• Essential: Registered Pharmacist with SAPC

• Essential: Minimum of 2 years’ experience post-community service

• Essential: At least 1 year of people management experience

• Essential: Registration with SAPC as the Responsible Pharmacist

• Desirable: Retail pharmacy experience

• Desirable: Experience with Unisolv

Job Knowledge and Skills Required:

• In-depth knowledge of SAPC regulations and relevant legal requirements

• Strong ethical working practices and compliance knowledge

• Proficient in stock, cost, risk, and compliance management

• Knowledge of patient care and professional counseling

• Customer service excellence and strong interpersonal skills

• Understanding of labor legislation and industrial relations practices

• Sound financial management and budgeting skills

• Competency-based interviewing knowledge

• Strong managerial, coaching, and mentorship skills

• Results-driven with excellent planning and organizational abilities

• Problem-solving skills and strong customer orientation

• Computer literacy and financial acumen

Essential Competencies:

• Leading and Supervising

• Delivering Results and Meeting Customer Expectations

• Planning and Organizing

• Relating and Networking

• Following Instructions and Procedures

• Coping with Pressures and Setbacks

• Entrepreneurial and Commercial Thinking

• Working with People

• Adhering to Principles and Values

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