Job Objectives:

Responsibilities:

• Interact with customers in a professional and confidential manner, adhering to Standard Operating Procedures (SOP) and timelines.

• Administer scripts and handle any related claims or capturing procedures.

• Ensure accurate and complete management of all profiles worked on.

• Communicate with healthcare professionals when necessary.

• Address and resolve queries through problem-solving and effective follow-up.

Duties:

• Engage with customers via telephone or other communication channels regarding medication and healthcare services.

• Accurately capture scripts received at the Central Pharmacy Centre.

• Handle queries related to prescriptions.

• Manage patient profiles effectively.

• Assist with chronic authorizations.

• Liaise with other departments as required.

• Perform ad hoc tasks based on operational requirements.

Knowledge:

• Comprehensive product knowledge, including over-the-counter (OTC) medications.

• Familiarity with SAPC regulations and relevant legal knowledge.

• Strong understanding of the chronic authorization process and procedures.

• Customer service-oriented approach.

• Commitment to ethical working practices and compliance.

Skills:

• Proficiency in computer applications (MS Office).

• Customer service-focused with the ability to engage and assist effectively.

• Team player with the ability to collaborate across departments.

• Integrity and a commitment to ethical conduct.

• High level of accuracy and attention to detail.

• Bilingual skills (English required).

• Ability to work directly with patients and adapt to various departmental duties.

• Initiative to ensure patient satisfaction.

• Effective time management skills.

• Adaptability and a positive attitude.

• Capacity to work under pressure.

Competencies:

Essential:

• Adhering to principles and values.

• Working effectively with people.

• Delivering results and meeting customer expectations.

Desired Experience & Qualifications:

Experience:

• A minimum of 1 year in the role of Pharmacist Assistant Post Basic.

Education:

• Further Education and Training Certificate in Pharmacist Assistance (Essential).