Job Objectives:

The Pharmacist Assistant QPB is responsible for interacting with customers in a professional manner, ensuring strict confidentiality within standard operating procedures (SOP) and agreed timelines. This includes the administration of scripts and other claiming/capturing related procedures, accurately handling all customer profiles, and resolving queries. The role also requires collaborating with healthcare professionals as needed and problem-solving to address customer concerns.

Responsibilities and Duties:

• Interact with customers via telephone or other communication methods regarding medication and healthcare services.

• Accurately capture scripts received at the Central Pharmacy Centre.

• Handle queries related to prescriptions and manage patient profiles.

• Assist with chronic authorizations and liaise with various departments.

• Perform ad hoc duties as per operational requirements.

Knowledge:

• Product knowledge, including OTC products.

• Sound knowledge of SAPC regulations and relevant legal requirements.

• Understanding of the chronic authorization process and procedures.

• A strong customer service orientation.

• Adherence to ethical working practices and compliance.

Skills:

• Proficiency in MS Office and computer literacy.

• Excellent customer service skills and a team player.

• Strong attention to detail and accuracy.

• Bilingual, with English as one of the required languages.

• Ability to work with patients and adapt to assist with various departmental duties.

• Initiative in providing patient satisfaction and effective time management skills.

• Ability to work under pressure and maintain a positive attitude.

Competencies:

• Adhering to principles and values.

• Strong interpersonal skills and the ability to work with people.

• Delivering results and meeting customer expectations.

Desired Experience & Qualification:

Experience:

• A minimum of 1 year of experience in the role of Pharmacist Assistant Post Basic.

Education:

• Further Education and Training Certificate in Pharmacist Assistance (Essential).