Job Objectives:

Responsibilities:

• Interact with customers in a professional manner while maintaining strict confidentiality, adhering to standard operating procedures (SOP) and timelines.

• Administer scripts and perform any other claiming or capturing-related procedures accurately and efficiently.

• Ensure accurate and complete handling of all profiles worked on.

• Communicate with healthcare professionals as necessary.

• Resolve issues and follow up on queries to ensure customer satisfaction.

Duties:

• Interact with customers via telephone or other means to provide information regarding medication and healthcare services.

• Accurately capture scripts received at the Central Pharmacy Centre.

• Handle queries related to prescriptions.

• Manage patient profiles efficiently.

• Assist with chronic authorizations as needed.

• Liaise with other departments to ensure smooth operations.

• Perform any ad hoc requirements based on operational needs.

Knowledge:

• In-depth product knowledge (including over-the-counter products).

• Strong understanding of SAPC regulations and relevant legal requirements.

• Sound knowledge of chronic authorization processes and procedures.

• Customer service orientation with a focus on delivering excellent service.

• Commitment to ethical working practices and compliance.

Skills:

• Computer literacy, including proficiency in MS Office.

• Customer service-focused with excellent communication skills.

• Ability to work effectively as part of a team.

• Integrity and attention to detail.

• Bilingual (with English as one of the required languages).

• Ability to work with patients and adapt to assist with various departmental tasks.

• Initiative-driven, able to ensure patient satisfaction.

• Effective time management and adaptability.

• Positive attitude with the ability to work under pressure.

Competencies:

• Adherence to principles and values.

• Ability to work effectively with people.

• Focused on delivering results and meeting customer expectations.

Desired Experience & Qualifications:

Experience:

• Minimum of 1 year of experience as a Pharmacist Assistant (Post Basic).

Education:

• Further Education and Training Certificate in Pharmacist Assistance (essential).