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4 Jan
2025
Contract OTC Billing Clerk – Fidelity Vacancies
Job Description
Fidelity Vacancies – OTC Billing Clerk
Fidelity is seeking an OTC Billing Clerk for a 6-month contract position. The successful candidate will be responsible for accurately capturing, processing, and maintaining all client service information. This role is essential for ensuring the smooth flow of billing processes, meeting deadlines, and providing excellent customer service.
Reports to: Order Entry Supervisor
Minimum Requirements:
- Matric (Grade 12)
- Previous billing or administrative experience is advantageous
- Strong understanding of Excel (essential)
- Listener experience is an advantage
- Excellent verbal and written communication skills
- Strong organizational and supervisory skills
- Attention to detail and commitment to accuracy in all aspects of the role
- Strong telephone skills and ability to manage customer relationships effectively
Key Responsibilities:
- Receive all contracts, costing sheets, and quotations from the admin coordinator for new and existing clients, ensuring complete, accurate, and reliable data capture.
- Coordinate with the Technical Coordinator to schedule appointments based on the information captured.
- Flag any discrepancies or incorrect data in the contracts, costing sheets, or quotations and inform the Admin Coordinator immediately.
- Ensure the accuracy and consistency of the client database in order to support the success of the company.
- Accurately capture and file Client Application Forms (CAF) daily.
- Provide customer record information to Dealers for the initiation of installations and services.
- Hand over original contracts and client application forms to the auditor daily after ensuring all profiles and data have been correctly updated in Listener.
- Conduct Due Diligence Calls to verify contract purchases with new Dealer clients and communicate any issues to the Dealer Administrators.
- Maintain high levels of customer service and ensure the timely resolution of both internal and external customer queries in line with the agreed SLAs.
- Ensure that SOX compliance and disciplinary codes are adhered to at all times.
- Review invoices for errors before delivery and update customer databases as needed.
- Continuously improvise existing billing procedures to reduce errors and improve efficiency.
- Uphold the Big 5 principles and meet agreed-upon targets.
Core Competencies:
- Excellent attention to detail and accuracy in data entry and record-keeping.
- Ability to resolve customer issues quickly and effectively, ensuring a high level of satisfaction.
- Strong communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office (especially Excel) and experience with Listener systems.
Additional Information:
- We reserve the right not to make an appointment to any advertised position.
- Preference will be given to existing employees, with the final decision made based purely on merit.
- Historically Disadvantaged and Black Female candidates are encouraged and supported in the Fidelity Services Group (FSG) team.
- Fidelity Services Group supports global fair practices and business ethics, focusing on the continuous development of our human capital as a key resource to our success.
- If you do not hear from us within 10 working days of the closing date, please consider your application unsuccessful.
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