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8 Mar 2025

Permanent Operations Manger (Area Manager Industry Equivilent) – Fidelity Vacancies 

Fidelity Services Group – Posted by shazilih –  Cape Town, Western Cape, South Africa

Job Description

Fidelity Vacancies  – Operations Manger (Area Manager Industry Equivilent)

Job Description: Operations Manager (Area Manager Industry Equivalent)

Purpose of the Role:
Reporting to the Area Manager, the Operations Manager is responsible for managing a client cluster. This position covers key areas such as client liaison, HR/IR matters, fleet management, expense control, investigations, and ensuring the efficient posting of Security Officers. The role ensures all site security requirements are met and that the Client’s needs are handled professionally at all times.

Minimum Requirements:

  • Matric/Grade 12 Certificate or equivalent
  • PSIRA Grade A registered
  • Valid Driver’s License with own reliable transport
  • Minimum of 5 years’ experience in the security industry
  • At least 3 years’ experience in an Operational Security Management role
  • Working knowledge of the Firearm Act and firearm competency
  • Experience in staff management
  • Proficient in Microsoft Office
  • No criminal record or pending cases
  • Strong planning, administration, interpersonal communication, and client liaison skills
  • Exceptional leadership and organizational skills
  • Knowledge of ISO 9001:2008 Quality Management standards

Key Performance Areas (Not Fully Inclusive):

  • Maintain strong relationships between Fidelity Security Services and the Client regarding security services
  • Manage allocated areas to ensure all contractual requirements are met
  • Ensure all Security Officers on-site meet the contractual obligations
  • Continuously assess service levels and recommend improvements to the Client
  • Oversee security staff management and ensure they meet performance standards
  • Handle all administrative duties as required
  • Liaise with management daily regarding operational matters
  • Communicate with Regional Management about operational issues
  • Address HR-related queries promptly
  • Develop and implement disciplinary actions when necessary
  • Ensure timely submission of employment forms to the Regional Office
  • Submit weekly and monthly incident and general reports to Management
  • Investigate incidents and report findings
  • Maintain sound knowledge of the ISO 9001:2008 Management System

Other Personality Attributes:

  • Assertiveness
  • Initiative
  • Strong leadership ability
  • Presentable

Core Competencies:

  • Analytical, critical thinking, and planning skills
  • Leadership and self-development
  • Goal setting and organizational skills
  • Ability to drive and manage change
  • Results-driven
  • Strong interpersonal communication skills
  • Ability to develop others
  • Customer-focused
  • Teamwork

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