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9 Oct
2024
Permanent Operations Manager – Fidelity Vacancies
Job Description
Fidelity Vacancies – Operations Manager
Job Summary
Fidelity is looking for an experienced Operations Manager to join our team in Robertville. This role involves managing multiple clients and ensuring the effective delivery of security services. You will be responsible for key areas such as client liaison, HR/IR matters, fleet management, expense control, investigations, and ensuring that all security personnel meet the client’s needs and site requirements. The ideal candidate will have strong leadership, organizational, and communication skills, along with experience in security management.
Minimum Requirements:
- Matric/Grade 12 or equivalent
- PSIRA Grade A registration
- Valid driver’s license with reliable transport
- 10+ years of experience in the security industry
- Working knowledge of the Firearm Act and firearm competency for business purposes
- Experience managing staff in a security environment
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- No criminal record or pending cases
- Excellent planning, administrative, interpersonal, and client liaison skills
- Strong leadership abilities and organizational skills
- Knowledge of ISO 9001:2008 Quality Management requirements
- Police or military background is a plus
- 5+ years of security management experience
- Proven track record as a manager
- Strong investigation and report-writing skills
- Must have a background in managing Estates
Key Performance Areas:
- Maintain strong relationships between Fidelity Security Services and clients regarding the security services provided
- Manage allocated areas to ensure contractual requirements are met
- Ensure that all security officers meet the client’s contractual needs on-site
- Continuously evaluate service levels and recommend improvements to clients
- Oversee general management and supervision of security staff to ensure optimal performance
- Handle administrative matters related to operational management
- Liaise with both management and regional teams on operational and HR-related issues
- Address HR and IR issues promptly and take disciplinary actions when necessary
- Submit reports on incidents, operations, and general matters to clients and the Regional Office
- Investigate incidents and provide detailed reports
- Proactively plan and manage operations across various sites and clients
- Ensure compliance with ISO 9001:2008 Management System
Other Attributes:
- Assertive and able to take initiative
- Strong leadership qualities
- Presentable and professional demeanor
Core Competencies:
- Analytical and critical thinking
- Strong planning and organizational skills
- Leadership and self-development
- Goal-setting and change management
- Results-driven with strong interpersonal skills
- Effective communication and team development
- Focus on customer satisfaction and teamwork
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