Contract Operations Manager | Tsebo Solutions Group Vacancies
Job Description
Tsebo Solutions Group Vacancies – Operations Manager
Location: Durban, KwaZulu-Natal
Company: Tsebo Solutions Group
Job Type: Permanent
Job Sector: Management
Operations Manager – Tsebo Solutions Group
Tsebo Solutions Group is a leading African Integrated Workplace Management Solutions Provider, delivering reduced costs, risk, and complexity while enhancing quality, efficiency, and productivity for our clients. Our services include Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. At the heart of Tsebo is our people—developing our workforce ensures we stay attuned to every client need.
By registering for this talent pool, you acknowledge potential future opportunities within Tsebo Cleaning Solutions. This is not an active vacancy, but applicants will be considered for relevant roles as they become available across various locations.
Duties & Responsibilities
- Optimally allocate resources to maximize cleaning output in compliance with SLA requirements.
- Maintain high service standards through regular site visits and inspections.
- Ensure new units are operational within three months, adhering to Tsebo policies and standards.
- Manage unit closures efficiently, finalizing staff, equipment, billing, and costs within the closing month.
- Retain contracts by upholding service excellence, mitigating cancellation risks, and building strong client relationships.
- Enforce cleaning methodology in line with company policies, quality programs, and legislation.
- Conduct monthly asset spot checks, ensuring equipment is well-maintained and serviced.
- Schedule staff training to improve performance and uphold standards.
- Maintain unit files and notice boards as per company policies.
- Update the Business Information File with all scope changes for accurate record-keeping.
- Assist with chemical, consumable, and payslip deliveries as needed.
- Hold formal monthly client meetings to align expectations and address needs.
- Respond promptly to client and management requests with appropriate action.
- Complete and submit required reports (hygiene consumption, inspections, training, maintenance, surveys).
- Communicate company updates effectively to Contract managers and staff.
- Oversee biometric system compliance and labour/turnover ratio monitoring.
- Enforce company disciplinary code and represent Tsebo in CCMA cases and union meetings.
- Conduct performance appraisals, identify training needs, and drive succession planning.
- Ensure compliance with OHS Act and site-specific safety regulations.
- Manage unit budgets for labour, asset maintenance, and consumables.
- Use only accredited suppliers and approved products.
- Develop accurate budgets and forecasts within company deadlines.
- Monitor leave liability and ensure accurate reporting.
- Identify upsell opportunities and one-off cleaning prospects.
- Authorize and bill rechargeable/overtime work promptly.
- Ensure timely debtor collections and follow procurement approval processes.
Skills and Competencies
- Strong leadership and people management skills
- Detail-oriented with a sense of urgency
- Problem-solving and decision-making abilities
- Resilience under pressure
- Flexibility and adaptability
- Ability to work independently
- Knowledge of hygiene principles and company policies
- Proficiency in staff scheduling and SLA adherence
- Business and financial management expertise
- Strong industrial relations and communication skills
Qualifications
- Grade 12 / Matric certificate
- Relevant tertiary qualification or equivalent experience
- Knowledge of Cleaning, Hygiene, and Pest Control industry legislation
- Valid driver’s license and own reliable vehicle
- Minimum 5 years’ experience in a similar mid-management role
- Experience managing large teams and client portfolios
Join Tsebo Solutions Group and contribute to a team dedicated to excellence in workplace management. Apply today to be considered for future opportunities.
APPLY NOW
How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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