Job Description

Fidelity Vacancies  – Operations Manager (Industry equivalent to Area Manager)

Job Description: Operations Manager (Industry Equivalent to Area Manager)

Purpose of the Role:
Reporting to the Area Manager, the primary purpose of this position is to manage a business unit. This includes overseeing client liaison, HR/IR matters, fleet management, expense control, investigations, and ensuring the effective placement of Security Officers. The role ensures that all site security requirements are met and that the Client’s needs are addressed efficiently and professionally at all times.

Minimum Requirements:

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with reliable transport.
• A minimum of 10 years of experience in the security industry.
• At least 5 years of experience in the Operational Security Management structure.
• Working knowledge of the Firearm Act and Firearm competency.
• Staff management experience.
• Computer literacy with expert knowledge of Microsoft Office suite.
• No criminal record or pending cases.
• Strong planning, administration, interpersonal communication, and client liaison skills.
• Exceptional leadership and organizational skills, with strong interpersonal and communication abilities.
• Knowledge of ISO 9001:2008 Quality Management System.

Key Performance Areas (Not Fully Inclusive):

• Maintain good relations between Fidelity Security Services Group and Clients regarding security services.
• Manage allocated areas to ensure all contractual requirements are met as stipulated by the Client.
• Ensure all Security Officers on site meet the Client’s contractual requirements.
• Continuously evaluate service levels and provide recommendations to the Client for service improvement.
• General management and supervision of security staff to ensure performance meets expectations.
• Handle all required administrative tasks.
• Liaise daily with management on operational issues.
• Liaise daily with Regional Management regarding operational matters.
• Ensure timely resolution of HR-related queries.
• Formulate disciplinary actions when necessary.
• Ensure the timely submission of employment forms to the Regional Office.
• Submit relevant weekly and monthly incident and general reports to Management.
• Investigate incidents and provide comprehensive reports.
• Have sound knowledge of the ISO 9001:2008 Management System.

Other Personality Attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies:

• Analytical, critical thinking, and planning skills
• Leadership and self-development
• Goal setting and organizational skills
• Ability to drive and manage change
• Results-driven
• Strong interpersonal skills
• Effective communication and direction
• Development of others
• Customer-focused
• Team-oriented

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