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10 Mar 2025

Permanent Operations Manager – Mafikeng, – Fidelity Vacancies 

Fidelity Services Group – Posted by shazilih –  Mahikeng, North West, South Africa

Job Description

Fidelity Vacancies – Operations Manager – Mafikeng,

This position is vacant at our Mafikeng branch. The primary purpose of the role is to ensure the efficient management of Cash in Transit (CIT) operations.

Minimum Requirements:

  • Clear Criminal Record
  • PSIRA accredited with a minimum Grade C qualification
  • Cash In Transit (CIT) certificate
  • Firearm competency with a minimum handgun qualification for business purposes
  • Computer literate (compulsory)
  • At least 5 years of experience in the Cash in Transit industry or a similar role (Advantageous at FSG)
  • CIT management/supervisory experience is advantageous
  • Knowledge of HR/IR
  • Knowledge of ISO9001:2015 quality management and its requirements
  • Knowledge of Transtrack
  • Strong planning, leadership, organizational, and interpersonal skills
  • Valid driver’s license and own transport
  • Ability to work under pressure
  • Willingness to work irregular hours
  • Clear disciplinary record

Key Performance Areas (not totally inclusive):

  • Responsible for all operational issues related to the entire client base at the branch through daily communication and instructions to staff
  • Ensure all clients are serviced according to contractual requirements
  • Maintain positive relations between the branch and clients regarding services rendered
  • Manage staff and client retention
  • Risk management and mitigation
  • Ensure completion of all administrative responsibilities related to daily operational requirements
  • Take full responsibility for the CIT vehicle, including reporting mechanical faults, refueling, operating security systems, and ensuring cleanliness
  • Prevent accidents and report incidents
  • Take proactive measures against suspicious activities
  • Liaise with management and staff
  • Manage HR/IR-related personnel issues
  • Oversee Transtrack duties
  • Ensure security and manage the movement of CIT schedules during transit

Other Personality Attributes and Core Competencies:

  • Honest and reliable
  • Strong verbal and written communication skills
  • Assertive and detail-oriented
  • Excellent customer service and client relationship management skills
  • Willing to work long hours
  • Strong planning and organizing abilities

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