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21 Feb 2025

Permanent Key Account Manager SecureDrive – Fidelity Vacancies

Fidelity Services Group – Posted by shazilih –  Cape Town, Western Cape, South Africa

Job Description

Fidelity Vacanciesch  – Key Account Manager SecureDrive

Fidelity is seeking a Key Account Manager – SecureDrive to manage client relationships and ensure seamless day-to-day operations. This role requires strong organizational skills, problem-solving abilities, and a customer-focused approach to maintain high service standards and operational efficiency.

Key Responsibilities:

  • Ensure client needs and expectations are met effectively.
  • Address all queries related to the tracking portal, fitments, repairs, stolen vehicle recoveries, and other operational matters.
  • Manage internal and external customer issues, providing timely resolutions.
  • Prepare and present reports for both clients and internal stakeholders.
  • Maintain and update the client database, reconciling any discrepancies.
  • Oversee daily operations, including new fitments, repairs, de-installations, and reinstallations.
  • Ensure customer branches have the necessary marketing materials and training to support tracking unit sales.
  • Train relevant personnel on fleet portal usage, app functionalities, and product features.
  • Conduct regular system health checks and arrange repairs as needed.
  • Supervise SecureDrive personnel on customer premises, ensuring professionalism and productivity.
  • Implement stock and SIM card control measures for effective account management.
  • Plan and coordinate new fitments, ensuring accurate system updates with correct vehicle details.
  • Manage the removal and suspension of deinstalled or deactivated units from billing systems.
  • Assist with invoice collections and ensure additional billing requirements are processed per SLA agreements.
  • Support stock forecasting and budgeting processes.
  • Ensure compliance with company policies and procedures in all operational activities.
  • Identify and secure new business opportunities in the B2B and SME sectors through a structured prospecting plan.

Minimum Qualifications and Experience:

  • Previous experience in a similar role preferred.
  • Strong proficiency in Excel, including Pivot Tables, VLOOKUP, and data manipulation.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and ability to manage client relationships effectively.
  • Experience in telematics is advantageous.

Key Attributes:

  • Highly organized and structured approach.
  • Strong analytical and data interpretation skills.
  • Effective time management and planning capabilities.
  • Attention to detail and problem-solving mindset.
  • Ability to manage multiple projects in a fast-paced, high-pressure environment.

Fidelity reserves the right not to make an appointment for this position. Preference will be given to existing employees, with the selection process based solely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged to apply in line with company transformation policies.

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