Permanent IRR Program Manager | DHL Vacancies
Job Description
DHL Vacancies – IRR Program Manager (IT Renewal Road Map Program Manager)
DHL Global Forwarding, the air, ocean, and road freight specialist within DHL Group, is seeking an IRR Program Manager (IT Renewal Road Map Program Manager). This position offers the unique opportunity to manage and support various applications, software systems, and day-to-day IT issues while implementing continuous improvement projects. If you’re passionate about connecting people and improving lives, this role is for you.
Key Responsibilities:
- Oversee the implementation and continuity of software systems, managing escalations, bug fixes, and system evolution.
- Conduct due diligence, create Expression of Need documents, and formulate Change Requests when required.
- Manage communication regarding system updates, bug tracking, and release notifications to stakeholders, end-users, and service providers.
- Handle the ALERT process during major incidents, ensuring proper recovery procedures are in place.
- Ensure consistent monitoring of interfaces to and from software systems for uninterrupted operations.
- Liaise with vendors, including customs and other third parties, to resolve production issues and troubleshoot problems.
- Conduct dynamic training sessions for end-users, system administrators, managers, and their teams, both in-person and via WebEx.
- Develop training materials and assess the training needs of users and sites.
- Maintain knowledge of new features, releases, and industry developments to ensure continuous improvement.
- Provide support throughout the project lifecycle, including pre-go-live, during, and post-go-live.
- Collaborate with regional teams to translate business requirements into technical requirements.
- Travel to different sites as needed to conduct onsite training and support.
Qualifications and Experience:
- Degree in Information Technology or Information Systems (advanced degrees are an advantage).
- At least 8 years of experience in the logistics industry within IT/IS roles, with Business Process Outsourcing (BPO) experience.
- Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- Excellent communication skills and a proven ability to work with cross-functional teams.
- Experience with technical writing, training material development, and conducting training sessions.
What We Offer:
- Opportunities to work for the largest logistics company in the world.
- Flexibility and career development opportunities.
- Competitive salary and comprehensive benefits package.
- An international and diverse work environment.
DHL is an equal-opportunity employer, welcoming qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.
If you’re interested in joining a company that connects people and improves lives, apply now to become our next IRR Program Manager (IT Renewal Road Map Program Manager) at DHL Global Forwarding. Don’t miss the chance to work with a team that values innovation, excellence, and continuous improvement.
Apply Now
116 total views, 1 today