Job Description

Cashbuild Vacancies – General Assistant

General Assistant – Cashbuild Vacancies

Job Description
The General Assistant is responsible for delivering comprehensive in-store customer service while supporting effective merchandising, accurate shelf price labelling, and maintaining high housekeeping standards within the allocated area of responsibility.

Requirements

• Minimum Grade 10 or NQF Level 3 with one year relevant work experience, or
• Grade 12 with no prior work experience
• Ability to communicate effectively in English and the dominant local language
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work effectively under pressure

Key Performance Areas

Customer Service

• Assist and advise customers on appropriate products and general queries
• Support the resolution of customer complaints in a professional and courteous manner

Merchandising Standards

• Merchandise bulk stock areas safely in accordance with the store layout plan
• Ensure assigned areas are fully merchandised according to store layouts and planograms

Housekeeping

• Maintain a clean, safe, and obstruction-free work area at all times
• Ensure stock is merchandised immediately after receipt
• Allow customers to move through aisles safely and comfortably
• Ensure accurate shelf price labelling within the area of responsibility
• Complete required checklists, including canteen and toilet or shower schedules, when on duty

Safety (OHSA) Requirements

• Comply with safety standards, including correct use of safety equipment
• Ensure racking and bulk stock are merchandised safely for customers and colleagues
• Report any safety or operational discrepancies to the Store Manager

Manage Stock Loss

• Identify and report damaged stock within the area of responsibility to the Store Manager

Values

Integrity

• Operate in line with accepted professional and ethical standards
• Demonstrate honesty, reliability, and sincerity
• Handle sensitive information responsibly
• Respect organizational values and boundaries

Accuracy

• Maintain a high level of attention to detail
• Work in an organized and orderly manner
• Ensure tasks are completed accurately from start to finish
• Actively check work to prevent errors

Client Focus

• Identify and respond proactively to customer needs
• Engage with customers in a friendly and helpful manner
• Show commitment to resolving customer concerns
• Create a welcoming environment with a positive, can-do attitude

Personal Development

• Recognize personal strengths and development areas
• Actively pursue learning and development opportunities
• Participate in relevant training programs
• Seek feedback to support continuous improvement

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