DisChem Vacancies – Frontshop Assistants-Cascades

providing customer service at the point of sale in line with company policies and procedures.

Minimum Requirements

Essential:

• Grade 12 / Matric or Senior Certificate
• 0 – 6 months of retail work experience

Advantageous:

• One year of retail work experience
• Certification in Retail Business Management

Responsibilities

• Ensure shelves are fully stocked and neatly arranged at all times.
• Maintain stock quality and monitor sell-by dates.
• Restock merchandise when needed to optimize sales.
• Follow up on out-of-stock customer queries in line with company procedures.
• Ensure delivered stock and items pulled from the storeroom are stored correctly.
• Maintain accurate merchandise displays, labels, and pricing, reporting discrepancies to management.
• Keep the storeroom organized and tidy.
• Stay updated on new product knowledge to assist customers effectively.
• Assist with back shopping and stock replenishment when required.
• Handle merchandise carefully to prevent losses.
• Process all transactions accurately, including cash, card, vouchers, and other payments.
• Manage returns and exchanges as authorized by the Frontshop Leader.
• Process loyalty cards, including those of accelerated partners.
• Ensure proper handling of cash according to standard operating procedures.
• Approve and document price changes, line voids, and refunds.
• Monitor stock rotation and adhere to Dis-Chem stock control procedures.
• Report low stock, damaged goods, and expired products to management.
• Assist with stocktaking and counting of stock files.
• Load and offload stock as needed.
• Flatten and dispose of boxes after unpacking stock.
• Provide friendly, professional customer service and assist with inquiries.
• Report customer compliments and complaints to management.
• Adhere to the required customer turnover rate per hour.
• Assist with training new and existing team members.
• Ensure all outgoing stock, items, and prescriptions are properly scanned and paid for.
• Secure daily cash takings and follow company cash-handling procedures.
• Report suspicious behavior among staff or customers to management.
• Maintain housekeeping standards according to company requirements.
• Follow Dis-Chem’s policies, health and safety regulations, and uniform guidelines.

Competencies

Essential:

• Knowledge of retail operations and administration
• Problem-solving and escalation skills
• Basic arithmetic skills (addition, subtraction, multiplication, division)
• Strong verbal communication
• Ability to address customer inquiries promptly
• Understanding of standard procedures and compliance
• Accountability and ability to work with minimal supervision

Advantageous:

• Basic computer skills (Word, Excel, Outlook)
• SAP knowledge
• Strong numerical skills

Special Conditions of Employment

• Ability to work retail hours
• South African citizenship
• Clear credit and criminal record (MIE)
• Valid driver’s license and reliable transport

Remuneration and Benefits

• Market-related salary
• Provident fund
• Medical aid
• Staff account

APPLY NOW