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29 Aug
2024
Permanent Frontshop Assistant – DisChem Vacancies
DisChem – Posted by JobLink24 – Komani, Eastern Cape, South Africa
Job Description
DisChem Vacancies – Frontshop Assistant
Job Overview:
Dis-Chem Pharmacies is looking for a dedicated and detail-oriented Frontshop Assistant for our Riverside Mall branch in Queenstown. The role involves maintaining high merchandising standards, ensuring product availability, and providing excellent customer service at the point of sale in line with Dis-Chem’s policies and procedures.
Key Responsibilities:
- Ensure shelves are fully stocked with neatly presented products at all times.
- Monitor stock on shelves to prevent expired items and maintain freshness.
- Restock merchandise promptly to maximize sales opportunities.
- Address customer inquiries about out-of-stock items, following up as needed to provide timely solutions.
- Organize and pack delivered stock and items from the storeroom in the correct locations.
- Maintain accurate product displays, labels, and pricing, reporting any discrepancies to management.
- Keep the storeroom organized, clean, and tidy.
- Stay informed about new products to assist customers effectively.
- Handle merchandise with care to minimize losses and damage.
- Process transactions, including cash, cards, vouchers, and coupons, ensuring accuracy and efficiency.
- Manage merchandise exchanges and returns following authorization from the Frontshop Leader.
- Process loyalty cards, including those from accelerated partners.
- Secure cash in the drop safe following standard operating procedures.
- Facilitate stock rotation and adhere to Dis-Chem’s stock control procedures.
- Report low stock levels, out-of-stock items, and damaged or expired stock to management.
- Assist in stocktaking, including counting stock files and general inventory checks.
- Load and unload stock as required, ensuring boxes are flattened and disposed of correctly.
- Build professional relationships with customers, providing friendly, helpful service.
- Report customer compliments and complaints to management promptly.
- Adhere to the company’s turnover per hour benchmark.
- Assist in training new and current team members.
- Ensure outgoing stock is scanned and paid for accurately.
- Safeguard daily takings by storing them in the till drawer until placed in the drop safe.
- Report suspicious behavior of both staff and customers to management.
- Maintain housekeeping standards in accordance with Dis-Chem policies.
- Comply with all Health and Safety regulations and the Dis-Chem uniform policy.
Minimum Requirements:
- Grade 12 (Matric) or Senior Certificate.
- 0 – 6 months of retail work experience.
Advantageous:
- 1 year of retail experience.
- Certification in Retail Business Management.
Competencies:
- Understanding of retail operations and administrative processes.
- Problem-solving skills, with the ability to escalate issues when necessary.
- Basic arithmetic skills.
- Effective verbal communication.
- Ability to follow procedures and maintain high standards.
- Personal accountability for work quality and timeliness.
Special Conditions of Employment:
- Must be able to work retail hours.
- South African citizen with no criminal record and a clear credit rating (MIE).
- Driver’s license and reliable transport.
Remuneration and Benefits:
- Market-related salary.
- Medical aid.
- Provident fund.
- Staff account with additional benefits.
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