Dis-Chem Pharmacies in Lydenburg is looking for a Frontshop Assistant to maintain merchandising standards while delivering excellent customer service at the point of sale, in line with company policies and procedures.

Minimum Requirements:

Essential:

• Grade 12 / Matric or Senior Certificate
• 0 – 6 months of retail work experience

Advantageous:

• 1 year of experience in a retail environment
• Certification in Retail Business Management

Key Responsibilities:

• Ensure shelves are fully stocked with neatly displayed merchandise at all times.
• Monitor stock to ensure no expired or damaged items are on display.
• Restock products as needed to maximize sales.
• Follow up on customer out-of-stock queries in a timely manner.
• Store and pack delivered or pulled stock in the correct locations.
• Ensure labels, pricing, and merchandise displays are accurate and report discrepancies.
• Maintain a clean, organized storeroom.
• Stay updated on new product knowledge to assist customers effectively.
• Process purchases, accept payments, and handle returns as per company policies.
• Facilitate customer loyalty card transactions, including partner programs.
• Ensure correct cash handling procedures, including drop safe deposits.
• Adhere to Dis-Chem stock control and rotation procedures.
• Assist in stock counting and general stocktaking.
• Identify and report low stock, out-of-stock, damaged, or expired products.
• Assist in loading and unloading stock when required.
• Flatten and dispose of empty boxes properly.
• Provide friendly, professional customer service and build positive relationships.
• Report customer feedback, including compliments and complaints, to management.
• Meet the company’s turnover per hour benchmark.
• Train new and existing team members as required.
• Ensure outgoing stock, items, and scripts are scanned and paid for.
• Secure daily takings until placed in the drop safe.
• Report suspicious behavior of staff or customers to management.
• Maintain housekeeping standards in accordance with company guidelines.
• Follow Dis-Chem’s policies, health and safety regulations, and uniform guidelines.

Competencies:

Essential:

• Knowledge of retail operations and administration
• Problem-solving and decision-making skills
• Basic numerical skills (addition, subtraction, multiplication, division)
• Effective verbal communication
• Ability to address customer queries efficiently
• Attention to detail and ability to follow procedures
• Strong time management and accountability

Advantageous:

• Basic computer skills (Word, Excel, Outlook)
• Experience with SAP

Special Conditions of Employment:

• Availability to work retail hours
• South African citizenship
• Clear criminal record and credit rating
• Valid driver’s license and own reliable transport

Remuneration and Benefits:

• Market-related salary