Full-Time Frontline Service Manager – Pick n Pay Careers
Job Description
Pick n Pay Careers – Frontline Service Manager
Pick n Pay is looking for a skilled Frontline Service Manager to lead our frontline team in delivering exceptional customer service. This role is key to ensuring seamless operations, maintaining high standards of security, and fostering a positive customer experience. If you have a strong focus on customer service, team leadership, and operational excellence, we’d love to meet you.
Minimum Requirements:
- Matric (Grade 12) or equivalent
- Minimum of 2 years in a supervisory role
- Prior experience in frontline or department management (experience managing a department preferred)
Core Competencies:
- Detail-oriented and conscientious
- Assertive with a sense of urgency
- Customer-focused approach
- Strong communication and human resource management skills
- Proficient in change management, conflict management, and delegation
- Strong planning, organizing, and time management skills
- Effective leadership and problem-solving abilities
Key Responsibilities:
- Customer Service: Deliver outstanding customer service, responding promptly to cashier queries and addressing customer needs.
- Transaction Authorization: Approve transactions in line with standard operating procedures.
- Queue Management: Monitor and manage queues to ensure efficient service flow.
- Frontline Standards: Uphold hygiene, housekeeping, and safety standards at the frontline.
- Security Compliance: Implement and monitor security procedures to protect assets and minimize shrinkage.
- Resource Management: Oversee human resource functions including communication, training, and performance management.
- Cash Office Operations: Ensure the efficient operation of the cash office and accurate daily administration.
- Community Engagement: Initiate and coordinate social responsibility activities within the store.
- Documentation: Complete and maintain all required documentation and daily reports.
Why Join Us?
At Pick n Pay, you’ll work with a dedicated team that values growth, teamwork, and excellent service. Join us and experience the satisfaction of a rewarding career in retail
APPLY NOW
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