Dispatch Controller – Value Logistics

Purpose of the Role
The Dispatch Controller is responsible for coordinating the daily dispatch of goods by ensuring accurate planning, effective stock handling, and complete documentation. This role ensures full compliance with operational procedures, resolves dispatch-related issues promptly, and upholds quality, health, safety, and performance standards.

Key Responsibilities

Operations

• Ensure all Standard Operating Procedures are understood, implemented, and consistently followed

• Operate and maintain proficiency across all relevant business systems

• Plan daily outbound dispatch volumes accurately in line with operational requirements

• Allocate staffing resources effectively to manage anticipated dispatch volumes

• Coordinate accurate picking plans to meet dispatch targets

• Ensure availability of required materials and equipment for efficient dispatch operations

• Oversee stock handling to maintain product quality and packaging integrity

• Investigate and resolve discrepancies relating to documentation, vehicles, seals, or products at dispatch

• Communicate relevant operational issues to customers when required

• Resolve all dispatch-related issues within 24 hours and escalate unresolved matters to management

• Arrange and confirm vehicle availability to support timely dispatch of stock

• Manage handovers of stock to other operations in accordance with system processes

• Ensure all loading activities are executed correctly and in line with approved procedures

• Confirm that all dispatched loads are secure and compliant prior to departure

• Maintain and manage the daily Work in Progress (WIP) report

• Ensure all dispatch documentation is accurately completed, controlled, and filed

• Analyse dispatch performance reports and implement corrective actions where required

Quality, Health and Safety, and KPIs

• Monitor, measure, and report on dispatch KPIs on a monthly basis

• Raise Non-Conformance Reports (NCRs), Non-Conformance Procedures (NCPs), and Improvement Opportunities (IOs) daily as required

• Ensure all NCRs, NCPs, and IOs are closed within the prescribed lead times

• Uphold all Health and Safety standards and ensure compliance with the Occupational Health and Safety Act

Minimum Requirements

• Grade 12 (Matric)

• Degree or diploma in Supply Chain, Logistics, or Warehousing will be advantageous

• Minimum of 3 years’ relevant experience within a warehousing environment

Skills and Competencies

• High attention to detail

• Proficiency in Microsoft Office Suite

• Strong verbal and written communication skills

• Reporting and analytical capability

• Effective problem-solving skills