About the Role:
Join Pick n Pay as a Customer Service Manager in Pretoria and play a key role in providing exceptional service and upholding our commitment to the community. This position is for someone passionate about customer service, with a proactive approach to problem-solving and a dedication to representing Pick n Pay’s values.

Requirements:

• Education: Matric (Grade 12)
• Experience: 12-18 months in face-to-face customer service
• Technical Skills: Basic proficiency in MS Office

Key Responsibilities:

• Customer Service Excellence:
  • Deliver exceptional service, addressing customer needs promptly and effectively to ensure a positive experience.
  • Uphold Pick n Pay’s customer-first ethos and actively listen to customer feedback.
• Operational Standards:
  • Adhere to and enforce company policies, procedures, and standards.
  • Maintain awareness of Pick n Pay’s values, priorities, and business flow to effectively manage operations and resolve issues.
• Community Engagement:
  • Represent Pick n Pay’s values within the community, ensuring alignment with local needs.
  • Handle customer complaints professionally across various platforms and ensure the public liability process is followed.
• Compliance & Reporting:
  • Ensure understanding of HR policies, the Consumer Protection Act, Liquor Act, and other legal requirements.
  • Keep up-to-date knowledge of food safety and health standards, adhering to the Standard Operating Procedures (SOPs) governing these areas.

Competencies:

• High energy levels with a sense of urgency
• Strong attention to detail and analytical skills
• Ability to problem-solve quickly and effectively
• Customer-oriented, with excellent interpersonal and communication skills
• Professional demeanor and a business-minded approach