Job Description

Pick n Pay Careers  – Customer Service Manager

Pick n Pay is looking for a dedicated and customer-focused Customer Service Manager to ensure exceptional service and uphold the company’s values within the community. This role requires strong leadership, problem-solving skills, and the ability to create a positive shopping experience for every customer.

Minimum Requirements

• Matric (Grade 12)
• 12–18 months of face-to-face customer service experience
• Basic computer literacy (MS Office proficiency)

Key Competencies

• High energy levels and enthusiasm for customer service
• Strong attention to detail and problem-solving skills
• Ability to think on your feet and resolve issues effectively
• Customer-centric approach with a strong sense of urgency
• Professional demeanor with excellent communication skills
• Strong interpersonal skills to engage with customers and staff
• Ability to adhere to standards, procedures, and company policies
• Business-minded with an understanding of customer needs and expectations

Responsibilities

• Deliver exceptional customer service, ensuring customer needs are met promptly and professionally
• Understand and implement Pick n Pay’s values, culture, and business priorities
• Gain knowledge of different store formats and how they cater to customer demands
• Manage and resolve customer complaints through various channels
• Ensure compliance with the Code of Ethics and company policies
• Develop a strong understanding of the Consumer Protection Act and Liquor Act
• Oversee the implementation of food safety procedures and public liability processes
• Engage with the community and foster positive relationships between the store and its customers
• Maintain accurate reports and ensure HR policies are followed within the department

APPLY NOW

260 total views, 5 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)