Job Description

Pick n Pay Careers  – Customer Service Manager Eastern Cape

We are seeking a dedicated Customer Service Manager to deliver outstanding customer service while upholding Pick n Pay’s values within the community.

Minimum Requirements:

• Matric certificate.
• 12-18 months of face-to-face customer service experience.
• Valid Driver’s License.

Competencies:

• Self-motivated and driven to achieve excellence.
• Basic proficiency in MS Office.
• High energy and attention to detail.
• Quick problem-solving abilities.
• Strong focus on customer service.
• Sense of urgency with a professional demeanor.
• Analytical mindset.
• Excellent communication and interpersonal skills.

Key Responsibilities:

Customer Service:

• Provide both informal and formal feedback on customer interactions and manage the customer complaints process effectively.

Store Standards:

• Ensure adherence to Standard Operating Procedures (SOPs) to maintain high store standards.

Communication:

• Facilitate clear communication across all levels through both informal and formal channels.

Training:

• Conduct training sessions on handling customer complaints and maintaining store standards through audits.

Social Responsibility:

• Engage with the community by providing feedback and participating in local media outreach.

Administration:

• Manage administrative tasks including feedback documentation and reporting.

Ad-hoc Projects:

• Lead and oversee project plans to enhance customer service delivery.

Join Pick n Pay as a Customer Service Manager, where you will play a key role in creating positive customer experiences and fostering strong community relationships.

APPLY NOW

177 total views, 2 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)