Job Description

Shoprite Vacancies – Customer Service Agent

Shoprite is looking for a Customer Service Agent to deliver exceptional support and contribute to a customer-focused culture.

Key Responsibilities

• Provide high-quality customer service, ensuring a positive experience for every customer.
• Manage incoming calls, clearly communicate, and offer accurate product or service information.
• Resolve customer queries efficiently and escalate requests when necessary, keeping customers informed.
• Respond proactively to urgent or emergency situations following service guidelines.
• Stay updated on performance requirements, products, campaigns, and process documentation.
• Ensure service level goals are met and take steps to improve customer retention.
• Follow company policies and procedures, providing feedback to improve processes.
• Identify opportunities to enhance the customer experience and contribute to continuous improvement.
• Assist teammates when needed, such as knowledge sharing or handling language barriers.
• Support additional responsibilities as required.

Qualifications

• Grade 12 / Matric (essential).
• Degree, diploma, or relevant courses in communications or a related field (beneficial).

Experience

• At least five years of experience in a customer service role (essential).

Knowledge and Skills

• Strong proficiency in Microsoft Office 365, including SharePoint Online.
• Experience in a retail or contact center environment (preferred).

This position is ideal for a Customer Service Agent who thrives in a fast-paced environment and is passionate about enhancing the customer experience. Apply now to join the Shoprite team.

 

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