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21 Feb
2025
Permanent Customer Relationship Consultant-Pretoria – Fidelity Vacancies
Job Description
Fidelity Vacanciesch – Customer Relationship Consultant-Pretoria
Fidelity is looking for a Customer Relationship Consultant-Pretoria to develop and manage relationships with key accounts, ensuring customer satisfaction and driving business growth. This role involves working closely with clients to understand their needs while identifying opportunities to increase revenue.
Minimum Requirements:
- Bachelor’s degree in business, marketing, or a related field
- Proven experience in key account management and sales
- Strong communication and interpersonal skills
- Excellent negotiation and problem-solving abilities
- Ability to work independently and collaboratively within a team
- Proficiency in Microsoft Office
- Willingness to travel as required
Key Responsibilities:
- Develop and maintain strong relationships with key accounts to ensure customer retention and satisfaction
- Collaborate with internal teams to implement account strategies aligned with company objectives
- Identify and pursue new sales opportunities within key accounts to drive growth and profitability
- Prepare detailed proposals and quotes based on customer requirements
- Assist with planning roadshows and marketing activations to enhance visibility
- Provide regular updates and reports to senior management on account performance and sales forecasts
- Address and resolve customer concerns in a timely and professional manner
- Stay informed about industry trends and competitor activities to identify potential risks and opportunities
- Travel as needed to meet with clients and attend industry events
Competencies:
- Strong verbal and written communication skills
- Results-driven and action-oriented approach
- Effective time management and planning skills
- Excellent interpersonal and relationship-building abilities
- Attention to detail and problem-solving mindset
- Analytical thinking with the ability to make data-driven decisions
- Comfortable working in a fast-paced, high-pressure environment
- Ability to contribute to and build effective teams
Important Notes:
Fidelity reserves the right not to make an appointment for this position. Preference will be given to existing employees, and the selection process is based on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged to apply, in line with company transformation policies.
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