Dis-Chem Pharmacies is looking for a dedicated Customer Consultant for the new Newcastle Mall store. This role involves engaging with customers, providing information on products and services, and assisting in resolving inquiries and concerns.

Minimum Requirements:

• Grade 12 / Matric with at least 60% in English, Afrikaans, and Maths Literacy
• At least one year of experience in administration or public relations
• Strong communication and customer interaction skills
• Computer literacy in MS Office
• Willing and able to work retail hours

Advantageous:

• Qualification in Administration, Customer Service, or Public Relations
• SAP experience
• Knowledge of a third additional language

Responsibilities:

• Accurately capture customer data and complete relevant documentation
• Check and manage card balances, reports, and statements for customers
• Maintain stock control of promotional items, partner goody bags, travel kits, and free gifts
• Process transactions accurately using TRMS, capturing and reporting accordingly
• Manage shrinkage and inventory control measures
• Address customer complaints, compliments, and inquiries, escalating when necessary
• Respond to customer queries via email and other communication platforms
• Ensure in-store promotional signage and Benefits Programme displays are updated
• Conduct staff training on the Benefits Programme and ensure proper implementation
• Assist with in-store events and promotions
• Ensure effective communication between departments regarding customer service updates

Competencies:

• Strong administrative skills and customer relations expertise
• Excellent command of English and Afrikaans
• Active listening and effective problem-solving abilities
• Analytical thinking and patience when dealing with customer concerns
• Time management skills and the ability to work independently or as part of a team
• Honest, trustworthy, and professional demeanor

Advantageous:

• Relevant administration or customer service course
• Knowledge of the POPI and Consumer Protection Act
• Proficiency in a third additional language

Special Conditions of Employment:

• Willing and able to work retail hours
• Valid driver’s license and reliable transport for travel when required
• South African citizen
• Clear credit and criminal records

Remuneration and Benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account