Permanent Customer Account Management – Pepkor Vacancies
Job Description
Pepkor Vacancies – Customer Account Management
Job Description
Customer Account Management: Consultant
Are you a recent Matric graduate or holder of a Diploma or Degree seeking valuable work experience? We have an exciting opportunity for you!
We are looking for motivated individuals eager to build their careers. This position provides hands-on experience in a dynamic work environment where you will have the chance to develop your skills and grow professionally.
Job Purpose:
Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.
Key Responsibilities:
-
Customer Engagement: Effectively communicate to obtain relevant information.
-
Customer-Centric Approach: Handle interactions with care and professionalism.
-
Teamwork & Self-Management: Collaborate with the team and efficiently manage tasks.
Competency Requirements:
Knowledge:
-
In-depth understanding of Pepkor Lifestyle policies, processes, and Collections systems.
-
Familiarity with relevant legislation (CPA, NCA, etc.).
-
Proficiency in Microsoft Office and relevant systems/applications.
Skills:
-
Strong telephone etiquette and negotiation abilities.
-
Effective written and verbal communication.
-
Conflict management and emotional intelligence.
-
Business numerical skills and attention to detail.
Behaviors:
-
High level of integrity and personal resilience.
-
Energy, drive, and a customer-oriented mindset.
-
Ability to influence others and engage with diversity.
Minimum Qualification:
-
Matric certificate or Diploma/Degree in customer service, business communication, or a related field.
APPLY NOW
125 total views, 2 today