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10 Mar 2025

Permanent Credit Controller – Fidelity Vacancies 

Fidelity Services Group – Posted by shazilih –  Durban, KwaZulu-Natal, South Africa

Job Description

Fidelity Vacancies – Credit Controller

The Credit Controller is responsible for managing outstanding ADT amounts and ensuring optimal performance in debtors days (DSO), cash collection, and minimizing bad debt expense/write-off.

Minimum Requirements

  • Matric
  • Credit Management or Finance-related qualification
  • 2-3 years of collections experience in a high-volume consumer environment
  • Strong knowledge of Microsoft Office & Excel
  • Working knowledge of LSN and SAP
  • Strong people and communication skills

Key Responsibilities

  • Contact clients with overdue amounts to secure payment
  • Accurately record notes of outbound calls to clients in the Listener system
  • Ensure the daily target for collection calls is met
  • Capture debit order resubmissions in the Listener system
  • Verify client information in the system during contact
  • Encourage clients to transition from printed to electronic communication
  • Obtain commitment from clients to settle overdue accounts promptly
  • Follow up on client payment commitments
  • Issue letters of demand and suspension in line with company policies
  • Review and transfer client payments in regional suspense accounts
  • Request account suspensions after the required communication and calls
  • Explain company and collection policies to clients
  • Record and redirect client queries to the relevant departments for resolution
  • Ensure queries are resolved to facilitate payment collection
  • Provide requested client invoices, statements, and documents
  • Resolve client queries related to Credit Control functions
  • Accurately prepare documents such as credit note requests, transfer of funds, client refunds, and master data amendments
  • Ensure accurate processing of receipts, credit notes, and debit notes daily
  • Reconcile accounts with credit balances, addressing discrepancies through refunds or transfers
  • Consistently achieve collection and bad debt provision targets
  • Maintain a high standard of customer service and professionalism when engaging with clients
  • Participate in ad-hoc projects within the Credit Control Department
  • Ensure high standards of housekeeping

Skills and Behavioural Competencies

  • Excellent verbal and written communication skills
  • Strong customer service orientation
  • Ability to manage pressure and resolve issues with difficult customers
  • Strong telephone communication skills
  • Intermediate Excel proficiency
  • Accuracy and attention to detail
  • Excellent reconciliation skills
  • Strong interpersonal skills
  • Consistency and reliability

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