Job Description:
Dis-Chem Pharmacies is seeking an experienced Clinic Receptionist to join their team in Bayside Mall, Table View. The primary purpose of this role is to attend to patients both on the phone and in person, coordinate and organize appointments, and manage documentation to ensure the smooth operation of the clinic while supporting the delivery of quality patient care.

Minimum Requirements:
Essential:

• Grade 12 / Matric

Role and Responsibilities:

• Register patients according to established standards
• Assist patients in completing necessary medical forms, including medical insurance forms
• Monitor and maintain clinical equipment, stationery, and medication required for the clinic
• Inform patients of clinic procedures and manage patient records
• Open new patient files following standard procedures
• Ensure patient information is accurate and up-to-date
• Process medical aid payments
• Manage patient appointments and ensure smooth patient flow
• Obtain medical reports as needed
• Maintain the reception area, ensuring it is clean and maintains patient privacy and confidentiality
• Answer all incoming calls promptly, adhering to Dis-Chem standards
• Use proper telephone etiquette when speaking with patients
• Provide accurate information to callers regarding their inquiries
• Document caller details and messages accurately, ensuring correct information transfer
• Assist walk-in guests with meeting and delivery inquiries
• Provide customers with area codes, work telephone numbers, and other relevant information upon request
• Ensure customers, guests, and callers receive timely and relevant feedback regarding their queries
• Respond to emergencies and assist patients in distress
• Advise and assist patients with medical aid authorization procedures
• Follow up with patients on feedback requests

Competencies:
Essential:

• Ability to work under pressure
• Deadline-driven
• Ability to follow and give oral and written instructions

Special Conditions of Employment:

• South African citizen
• Dedicated workstation – primarily desk-bound
• Clear criminal and credit record (MIE)
• Driver’s license and/or reliable transport

Remuneration and Benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account

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