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9 Oct 2024

Permanent Cleaning Area Manager – Fidelity Vacancies

Fidelity Services Group – Posted by JobLink24 –  Polokwane, Limpopo, South Africa

Job Description

Fidelity Vacancies – Cleaning Area Manager

Job Overview:
Fidelity is seeking a Cleaning Area Manager to oversee the provision of professional cleaning services across a designated geographic area. The role focuses on ensuring client satisfaction, retaining business, and maintaining profitability while adhering to company policies and procedures.

Minimum Requirements:

  • Minimum of 5 years management experience in the cleaning, industrial, or commercial services industry
  • Matric certificate; tertiary qualifications are preferred
  • Experience in service sales is advantageous
  • Knowledge of Industrial Relations at the shop floor level is a plus
  • Sales or operations background preferred
  • Proficient in MS Office, particularly Excel
  • Valid driver’s license
  • Flexible to work varying hours when required

Key Responsibilities:

  • Ensure daily marking of attendance registers at the start of each shift to maintain correct labor allocation
  • Monitor and control all cleaning equipment in line with asset management policies
  • Manage store orders and ensure they are authorized and submitted on time
  • Uphold discipline by following the company’s disciplinary code and addressing grievances
  • Promptly respond to messages, complaints, and client queries
  • Communicate company policy changes to staff and prepare contingency plans for strikes or absences
  • Conduct performance appraisals for supervisory staff and manage promotions, retrenchments, and dismissals with the Regional Manager’s approval
  • Perform regular site inspections to maintain service quality
  • Attend client meetings, ensuring issues are addressed promptly and follow up with meeting minutes
  • Drive the promotion of the company’s full range of non-recurring services (specials)
  • Hold monthly meetings with supervisory staff, ensuring agendas and minutes are submitted on time
  • Ensure compliance with Occupational Health and Safety regulations
  • Assist with resolving client debtor queries and manage collection of cheques when needed

Behavioral Competencies:

  • Strong numerical and administrative skills
  • Excellent planning, leadership, and organizational abilities
  • Proficient interpersonal and people management skills
  • Proactive with the ability to take initiative
  • Methodical and detail-oriented

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