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9 Oct
2024
Permanent Cleaning Area Manager – Johannesburg – Fidelity Vacancies
Job Description
Fidelity Vacancies – Cleaning Area Manager – Johannesburg
Job Description:
We are seeking a proactive and experienced Cleaning Area Manager to manage and oversee professional cleaning services within a designated geographic area. The role involves ensuring high levels of client satisfaction, driving business retention and profitability, and maintaining adherence to company policies and procedures.
Minimum Requirements:
- At least 5 years of management experience in the Cleaning, Industrial, Commercial, or similar service industries
- Matric qualification (tertiary qualification preferred)
- Experience in service sales would be an advantage
- Exposure to Industrial Relations at a shop floor level is desirable
- Preferably from a sales or operations background
- Proficient in MS Office, with strong Excel skills
- Valid driver’s license
- Ability to work flexible hours when needed
Key Responsibilities:
- Ensure accurate attendance registers are maintained, confirming correct labor allocation at the start of each shift
- Monitor and control cleaning equipment in line with company asset policies
- Ensure store orders are authorized by the Regional Manager and submitted on time
- Enforce disciplinary actions as necessary, following the company’s procedures, and handle grievances promptly
- Respond to client complaints and daily messages in a timely manner
- Communicate relevant changes in company policies to staff effectively
- Prepare and implement contingency plans for strikes or stay-aways
- Conduct performance appraisals for supervisory staff and above
- Regularly inspect all cleaning sites to maintain high service standards
- Attend client meetings, record minutes when required, and ensure timely resolution of issues
- Manage employee engagements, pay rate changes, and dismissals with the necessary approvals
- Promote non-recurring business services and specials offered by the company
- Participate in monthly Area Manager meetings to discuss wage queries, leave management, and costing issues
- Hold monthly supervisory staff meetings, ensuring agendas and minutes are submitted
- Ensure compliance with Occupational Health and Safety regulations
- Investigate and resolve debtor queries and assist with cheque collections as needed
Behavioral Competencies:
- Strong numerical and administrative skills
- Excellent planning, leadership, and organizational abilities
- Good interpersonal and people management skills
- Proactive, with a strong ability to take initiative
- Methodical and detail-oriented
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