Job Description:

Are you passionate about delivering exceptional customer service and engaging with customers effectively? As a Call Centre Agent, you will play a vital role in ensuring all customer inquiries, store card applications, correspondence, and employment verifications are managed efficiently and professionally.

Responsibilities:

• Handle customer queries, correspondence, and needs promptly to deliver excellent service and prevent backlogs or complaints.
• Verify employment and personal details over the phone to confirm the accuracy of information provided on store application forms.
• Update customer information in Debtor’s systems to maintain an accurate and current customer database.
• Process store card applications across all divisions to enhance the customer and credit base (for outbound agents only).

Qualifications:

• Grade 12.
• Minimum 1 year of call centre experience, particularly in a new accounts environment.
• Knowledge of industry legislation including the Consumer Protection Act, POPI (Protection of Personal Information Act), National Credit Act, and ICASA (Independent Communications Authority of South Africa).