Permanent Branch Manager Witbank & Middelburg – Fidelity Vacancies
Job Description
Fidelity Vacancies – Branch Manager Witbank & Middelburg
Reports to: Regional General Manager/General Manager
The Branch Manager Witbank & Middelburg is responsible for overseeing all aspects of sales, marketing, operations, technical, and administrative functions within the branch. This role requires ensuring high operational standards, business growth, budget achievement, and crime reduction initiatives.
Minimum Requirements:
- Post-matric qualification in General Management is advantageous.
- Diploma in Sales, Marketing, or Management is beneficial.
- Minimum of 3 years of experience at a mid-management level.
- Strong financial knowledge, including budgeting, forecasting, and profit and loss management.
- Grade B Security Certificate (existing or to be obtained upon appointment).
- Experience in the security industry is preferred.
Responsibilities:
Leadership:
- Provide strong leadership to the branch and its employees.
- Communicate the vision and strategy of the branch effectively.
- Make timely and informed decisions for the long-term success of the branch.
Finance, Planning & Controls:
- Develop and achieve budget plans and sales targets.
- Submit annual business plans, operating budgets, and sales forecasts.
- Ensure accurate forecasting and financial management for branch profitability.
- Manage collections to maintain financial health.
Sales:
- Achieve branch sales targets and set sales growth objectives.
- Conduct sales projections for different geographical areas.
- Monitor sales performance and provide relevant data insights.
- Assist sales consultants in achieving their targets.
- Oversee debtor control for new clients and installations.
- Address client complaints promptly.
Dealer and IIP Management:
- Meet budgeted Dealer and IIP sales targets.
- Recruit and onboard additional Dealers and IIPs.
- Support Dealers and IIPs to achieve branch budget contributions.
Operations:
- Implement effective planning and production controls.
- Enhance productivity, quality, and customer service while minimizing costs.
- Drive a customer-focused quality improvement culture.
- Monitor customer service metrics and address performance gaps.
- Ensure service levels and operational excellence are maintained.
- Manage fleet operations to prevent service disruptions.
- Conduct client visits for contact crime cases.
Health, Safety, and Environment:
- Enforce health and safety policies and procedures.
- Ensure compliance with company policies and national regulations.
Marketing:
- Lead marketing activations within the branch.
- Address issues identified in customer perception surveys.
- Strengthen social media presence and engage with key influencers.
- Promote content creation for digital engagement.
- Implement and monitor OTT strategies effectively.
- Drive proactive and strategic communication efforts.
Commercial Growth:
- Regularly review customer requirements and feedback.
- Maintain direct communication with customers.
- Collaborate with the sales team to enhance service offerings.
- Explore new market opportunities and innovative solutions.
People Management:
- Identify training and development needs for staff.
- Oversee HR-related functions, including recruitment and staff development.
Business Development:
- Identify opportunities for Residential Guarding and bulk sales.
- Develop proposals for large business contracts.
- Foster community involvement through operational collaborations.
- Ensure profitability in Residential Guarding schemes.
Attrition Management:
- Monitor and address attrition trends.
- Drive reconnection strategies.
- Implement measures to minimize financial exposure.
Competencies:
- Proficiency in MS Office, including advanced Excel and PowerPoint.
- Strong knowledge of Operations, Sales, Technical, and Administration.
- Integrity and trustworthiness.
- Leadership and people-focused management skills.
- Ability to manage through systems and measure work performance.
- Time management and business acumen.
- Results-driven with a customer-centric approach.
- Effective team-building and problem-solving capabilities.
The job description provides key performance guidelines but does not limit activities to the listed responsibilities. The role requires continuous value addition to the company and adherence to management directives to meet business objectives.
We reserve the right not to make an appointment for this position. While preference is given to existing employees, all appointments are made based on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Black female candidates will be prioritized per our transformation policy, subject to meeting criteria.
Fidelity Services Group (Pty) Ltd upholds global fair business practices and ethical standards for the continuous development of human capital, which is essential for success in our markets.
If you do not receive a response within 10 working days from the closing date, please consider your application unsuccessful.
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