Permanent Branch Manager Garsfontein – Fidelity Vacancies
Job Description
Fidelity Vacanciesch – Branch Manager Garsfontein
Fidelity is looking for a Branch Manager – Garsfontein to oversee sales, marketing, operations, technical, and administrative functions within the branch. This role requires strong leadership to maintain high operational standards, drive growth, achieve budget targets, and contribute to crime reduction efforts.
Minimum Requirements:
- Post-matric qualification in General Management is advantageous.
- Diploma in Sales, Marketing, or Management is beneficial.
- At least 3 years of experience at a mid-management level.
- Financial knowledge, including budgeting, forecasting, and profit and loss management.
- Grade B Security Certificate (must be obtained upon appointment if not already held).
- Experience in the security industry is preferred.
Key Responsibilities:
Leadership
- Provide strong and consistent leadership for the branch and its employees.
- Clearly communicate the branch’s vision, strategy, and performance goals.
- Make well-considered decisions for the long-term success and growth of the branch.
Finance, Planning, and Controls
- Develop and implement budget plans and targets for all business areas.
- Submit annual business plans, operating budgets, and sales budgets in alignment with regional goals.
- Ensure accurate financial forecasting.
- Manage the branch’s profit and loss to sustain profitability and drive growth.
- Oversee and ensure effective debt collection.
Sales
- Achieve branch sales targets.
- Work with Regional Sales Managers to conduct sales projections for different geographical areas.
- Set and analyze sales and growth targets.
- Support Sales Consultants in achieving targets and ensure proper debtors control.
- Handle client complaints professionally and efficiently.
Dealer and IIP Management
- Meet budgeted Dealer and IIP sales targets.
- Recruit and onboard new Dealers and IIP partners within the branch footprint.
- Support Dealers and IIP partners in achieving their contributions to branch growth.
Operations
- Establish and maintain effective planning and production controls across all areas.
- Improve business functions to enhance productivity, quality, and customer service while reducing costs.
- Ensure customer service metrics are monitored and issues are promptly addressed.
- Maintain high service levels and proactively engage with the community.
- Oversee fleet management to prevent operational disruptions.
- Direct Area Managers to maintain operational excellence.
- Personally attend client visits for contact crime incidents.
Health, Safety, and Environment
- Ensure compliance with health and safety policies, company procedures, and legal requirements.
Marketing
- Drive all marketing initiatives within the branch.
- Improve customer perception and address concerns identified in surveys.
- Strengthen social media presence and build relationships with key influencers.
- Encourage a culture of content creation to maintain relevance online.
- Implement effective over-the-top (OTT) marketing strategies.
Commercial Development
- Regularly assess and respond to customer requirements and feedback.
- Foster close collaboration between the sales team and customers.
- Identify and capitalize on new market opportunities.
- Create an environment where customer demand issues are resolved efficiently with viable solutions.
People Management
- Identify training and development needs and provide coaching.
- Manage all HR-related matters, including staff development.
- Oversee recruitment and ensure proper staffing for branch operations.
Business Development
- Identify Residential Guarding and bulk sales opportunities.
- Generate proposals for bulk business and Residential Guarding sites.
- Strengthen community involvement and communication.
- Oversee profitability of Residential Guarding schemes.
Attrition Management
- Analyze attrition rates and implement strategies to mitigate losses.
- Drive client reconnections and maintain strong customer relationships.
- Minimize financial exposure due to bad debt and high-risk sales channels.
Competencies:
- Proficiency in MS Office, advanced Excel, and PowerPoint.
- Strong understanding of Operations, Sales, Technical, and Administration functions.
- High level of integrity and trust.
- Strong leadership and people management skills.
- Excellent time management and business acumen.
- Customer-focused approach.
- Ability to build and lead effective teams.
Important Notes:
This job description outlines the primary responsibilities and expectations but does not limit additional tasks that contribute to the company’s success. The role requires flexibility and commitment to company objectives.
Fidelity prioritizes merit-based hiring while supporting transformation policies. Preference may be given to Historically Disadvantaged Candidates and Black Female Candidates.
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