Branch Manager – Clicks Group

Job Purpose
The Branch Manager is responsible for leading and managing the implementation of the UniHealth operating plan by achieving sales, profitability, and compliance targets through efficient branch operations and exceptional customer service in line with business strategy and regulatory requirements.

Key Responsibilities

• Drive financial performance by achieving sales, turnover, and profitability targets through effective operational execution and team leadership.

• Manage the daily operations of the branch to ensure efficient, consistent, and high-quality service delivery.

• Ensure full compliance with all relevant legislation, policies, procedures, and standards to minimise business risk.

• Create and sustain a customer-first culture that delivers exceptional customer service, builds loyalty, and enhances brand reputation.

• Build and maintain strong relationships with internal and external stakeholders, including head office teams, suppliers, regulators, landlords, and local authorities.

• Identify operational inefficiencies and implement continuous improvement initiatives to enhance branch performance, customer experience, and profitability.

• Provide accurate and timely management information to support informed decision-making and effective branch control.

• Manage financial, human, and operational resources to successfully deliver the operating plan and achieve business objectives.

Minimum Requirements

Qualifications

• Degree or Diploma in Retail Management, Finance Management, or a related field

• Bachelor’s Degree in Pharmacy is advantageous

• Advanced Diploma or Master’s Degree in Business Management, Retail Management, or Healthcare Management is advantageous

Experience

• 5–8 years’ experience in a management and leadership role within pharmacy operations

• Minimum of 5 years’ experience in budgeting, financial management, and cost control

• 3–5 years’ experience managing retail operations, customer service, and diverse teams

• Experience managing multi-site or regional retail operations is advantageous

• Pharmacy-specific management experience, including clinic and healthcare service oversight, is advantageous

Job Knowledge

• Budgeting, financial management, and cost control

• Pharmacy legislation, health regulations, and compliance requirements

• Pharmacy retail operations and service delivery models

• Product merchandising and stock management

• Revenue growth strategies and financial optimisation

• Performance management and team development

• Stock control, ordering processes, and supplier management

• Regulatory audits, risk management, and security procedures

Skills

• Strong planning and organisational ability

• Analytical and problem-solving skills

• High attention to detail

• Proven ability to drive sales and grow market share

• Customer-focused mindset

• Financial management and reporting skills

• Sound decision-making under pressure

• Effective verbal and written communication

• Conflict resolution and risk management capability

Competencies

• Deciding and Initiating Action

• Leading and Supervising

• Persuading and Influencing

• Coping with Pressure and Setbacks

• Analysing

• Planning and Organising

• Delivering Results and Meeting Customer Expectations

• Following Instructions and Procedures