Job Objectives:

• Consult with customers on their beauty-related needs, providing product recommendations and beauty demonstrations to assist in selecting the most suitable products and services.

• Drive and maximize sales within the beauty department by actively promoting products, cross-selling, and up-selling to consistently meet monthly targets.

• Monitor sales performance, evaluate product effectiveness, and offer suggestions to enhance product offerings and boost sales.

• Keep up-to-date with beauty products, trends, promotions, and events to provide accurate and relevant information to customers at all times.

• Efficiently manage all operational tasks within the beauty department, including stock management, minimizing shrinkage, and maintaining high standards of housekeeping and administration.

• Ensure all visual merchandising, store presentation, and promotional standards within the beauty department are consistently adhered to.

• Deliver exceptional customer service by acting as a brand ambassador, being approachable, and providing professional assistance.

• Promote the Clicks club card and actively enroll new members to meet club card participation targets.

• Increase profitability and brand loyalty by promoting private label and exclusive products.

• Support the Group’s vision to be the customer’s first choice health and beauty retailer by embodying and promoting the company values.

Knowledge:

• Strong understanding and application of selling principles.

• Experience in retail/FMCG with a solid grasp of merchandising and promotional principles.

• Knowledge of stock management processes.

• Expertise in customer service excellence.

• Familiarity with beauty and skincare products tailored to various skin types and individual needs.

Skills:

• Results-driven and target-oriented.

• Strong customer orientation.

• Excellent communication skills.

• Interpersonal skills with a friendly, professional approach.

• Confident and engaging personality.

Competencies:

Essential:

• Persuading and Influencing.

• Relating and Networking.

Desirable:

• Commercial Thinking.

• Following instructions and procedures.

• Planning and Organizing.

• Delivering Results and Meeting Customer Expectations.

• Coping with Pressures and Setbacks.

Desired Experience & Qualifications:

Experience:

• Essential: Minimum 2 years of experience within beauty or skincare.

• Experience in a sales, marketing, or retail/FMCG environment.

Education:

• Essential: Grade 12.

• Essential: Relevant beauty/skincare qualification (for external applicants).