Job Objectives:

• Consult with customers regarding their beauty needs, answer product-related questions, and provide beauty demonstrations to assist customers in selecting the best products and services.

• Drive and maximize sales in the beauty department by proactively promoting products, cross-selling, and up-selling to meet monthly targets.

• Monitor sales performance, regularly evaluate products, and suggest improvements to enhance product offerings and increase sales.

• Stay informed about all beauty products, ranges, trends, promotions, and events to provide customers with accurate and up-to-date information.

• Efficiently manage all operational activities within the beauty department, including stock management, minimizing shrinkage, and ensuring high standards of housekeeping and administration.

• Ensure that in-store visual merchandising, presentation, and promotional standards are consistently maintained in the beauty department.

• Deliver exceptional customer service by acting as a brand ambassador, remaining visible, and providing friendly and professional service.

• Promote the Clicks club card and enroll new members to meet club card participation targets.

• Increase profitability and brand loyalty by promoting private label and exclusive products.

• Support the Group’s vision to be the customer’s first choice health and beauty retailer by embodying and promoting company values.

Knowledge:

• Strong understanding of selling principles and techniques.

• Knowledge of retail/FMCG, merchandising, and promotions.

• Proficient in stock management procedures.

• Expertise in customer service excellence.

• In-depth knowledge of beauty and skincare products, catering to various skin types and personal needs.

Skills:

• Results-driven with a focus on meeting targets.

• Strong customer orientation and ability to engage with customers.

• Excellent communication skills.

• Interpersonal skills with an engaging and confident personality.

Competencies:

Essential:

• Persuading and influencing customers.

• Relating and networking effectively with others.

Desirable:

• Commercial thinking.

• Following instructions and procedures.

• Strong planning and organizing skills.

• Delivering results and meeting customer expectations.

• Ability to cope with pressure and setbacks.

Desired Experience & Qualification:

Experience:

• Minimum of 2 years experience in beauty/skincare.

• Experience in sales, marketing, or retail/FMCG environment.

Education:

• Essential: Grade 12.

• Essential: Relevant beauty/skincare qualification (for external applicants).