Permanent Assistant Store Manager – Clicks – Clicks Group Careers
Job Description
Clicks Group Careers – Assistant Store Manager – Clicks
Job Purpose:
To assist the Store Manager in ensuring the efficient operation of the store and delivering excellent service by driving sales, building customer loyalty, and meeting sales, profit, and compliance targets. This role contributes to gaining a competitive advantage for the brand.
Job Objectives:
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Achieve the store’s financial performance by driving and maximizing sales through effective execution of promotional activities, cross-selling, up-selling, and superior customer service across the store team.
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Efficiently manage all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping, and administration.
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Execute in-store visual merchandising to ensure the store’s presentation and promotional standards are met, maintaining a brand-consistent appearance.
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Support the Store Manager by motivating and guiding staff to achieve performance goals, and effectively manage the store in the manager’s absence.
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Assist the Store Manager in maintaining the work schedule in line with the Group’s labor policy and labor model, ensuring appropriate staffing in all departments.
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Implement customer service initiatives that enhance customer experience, foster loyalty, and drive club card participation.
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Ensure the timely and accurate completion of administrative tasks, including weekly time and attendance and employee records submission to HR.
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Support the Group’s vision of becoming the customer’s first choice for health and beauty retail by upholding company values.
Desired Experience & Qualification:
Education and Experience Requirements:
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Essential: Grade 12 (Maths 50% and English 50%).
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Essential: Relevant Retail/Business Management qualification (for external applicants).
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Desirable: Degree in Relevant Retail/Business Management.
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Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme.
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Financial management experience, including budgets, profit and loss statements, and financial ratios.
Job Knowledge and Skills Required:
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Understanding and application of financial management principles.
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Retail/FMCG background with knowledge of merchandising and promotions principles.
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Knowledge of stock, cost, risk, and compliance management procedures.
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Commitment to customer service excellence.
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Familiarity with labor legislation and IR practices.
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People management expertise.
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Knowledge of competency-based interviewing techniques.
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Strong numeracy and results-driven mindset.
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Planning and organizational skills.
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Problem-solving abilities.
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Strong customer orientation with excellent communication skills.
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Computer literacy.
Essential Competencies:
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Following instructions and procedures.
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Planning and organizing.
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Delivering results and meeting customer expectations.
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Working with people.
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Analyzing.
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Leading and supervising.
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Entrepreneurial and commercial thinking.
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Coping with pressures and setbacks.
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