Job Description

Clicks Group Careers – Assistant Store Manager – Clicks Rosettenville

Job Description

Job Purpose:
The Assistant Store Manager plays a key role in supporting the Store Manager to ensure the efficient operation of the store. This includes driving sales, building customer loyalty, and meeting sales, profit, and compliance targets, all contributing to a competitive advantage for the brand.

Job Objectives:

• Drive and maximize the store’s financial performance through the execution of promotional activities, cross-selling, up-selling initiatives, and providing superior customer service across the store team.

• Ensure the efficient execution of all store operations, including managing expenses, stock, shrinkage, housekeeping, and administration.

• Oversee in-store visual merchandising, ensuring the store’s appearance and promotional standards align with the brand image.

• Support the Store Manager in motivating and directing staff to meet targets and performance goals. Effectively manage the store in the absence of the Store Manager.

• Assist the Store Manager in maintaining daily staff schedules in line with the Group’s labor policy to ensure proper staffing for each department.

• Execute customer service initiatives that result in a positive customer experience, drive customer loyalty, and achieve club card participation targets.

• Handle all administrative tasks efficiently, ensuring that weekly time and attendance, as well as employee records, are complete and submitted to HR.

• Contribute to making the brand the customer’s first choice for health and beauty by living and promoting the company values.

Minimum Requirements

Education and Experience:

• Essential: Grade 12 (Maths 50% and English 50%)

• Essential: Relevant Retail/Business Management qualification (for external applicants)

• Desirable: Degree in Relevant Retail/Business Management

• Minimum of 1 year’s experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme

• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Strong understanding and application of financial management principles

• Retail/FMCG background with knowledge of merchandising and promotional principles

• Familiarity with stock, cost, risk, and compliance management procedures

• Knowledge of customer service excellence practices

• Understanding of labor legislation and industrial relations practices

• Knowledge of people management and competency-based interviewing

• Good numeracy skills

• Results and target-driven mindset

• Strong planning and organizing skills

• Problem-solving abilities

• Strong customer orientation

• Good communication skills

• Computer literacy

Essential Competencies:

• Following instructions and procedures

• Planning and organizing

• Delivering results and meeting customer expectations

• Working with people

• Analyzing

• Leading and supervising

• Entrepreneurial and commercial thinking

• Coping with pressures and setbacks

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