Assistant Store Manager – Clicks Group Careers

Job Purpose

Support the Store Manager in ensuring the efficient day-to-day operation of the store and the delivery of service excellence by driving sales, improving customer loyalty, and achieving sales, profit, and compliance targets to strengthen the brand’s competitive position.

Job Objectives

• Drive store financial performance by maximising sales through effective execution of promotions, cross-selling, up-selling, and consistent delivery of superior customer service.

• Execute and monitor all store operational activities, including expense control, stock management, shrinkage prevention, housekeeping, and administrative processes.

• Implement in-store visual merchandising standards to ensure attractive presentation and alignment with brand guidelines and promotional requirements.

• Support the Store Manager in motivating, leading, and directing staff to achieve performance targets, and assume overall store responsibility in the Store Manager’s absence.

• Assist with daily staff scheduling in line with labour policies and the approved labour model to ensure adequate coverage across all departments.

• Deliver customer service initiatives that enhance the customer experience, build loyalty, and achieve club card participation targets.

• Ensure administrative tasks are completed accurately and timeously, including time and attendance management and submission of employee records to HR.

• Actively live and promote company values to position the brand as the customer’s first choice health and beauty retailer.

Education and Experience Requirements

• Grade 12 with Mathematics and English.

• Relevant Retail or Business Management qualification for external applicants.

• Degree in Retail or Business Management is advantageous.

• Minimum of 1 year’s experience in an Assistant Store Manager role within a retail or FMCG environment, or successful completion of the Clicks Trainee Store Management Programme.

• Experience in financial management, including budgets, profit and loss statements, and financial ratios.

Job Knowledge and Skills Required

• Sound understanding and application of financial management principles.

• Retail or FMCG background with strong knowledge of merchandising and promotional practices.

• Knowledge of stock, cost, risk, and compliance management procedures.

• Strong understanding of customer service excellence standards.

• Knowledge of labour legislation, industrial relations, and people management.

• Competency-based interviewing skills.

• Strong numeracy, planning, organising, and problem-solving abilities.

• Results-driven with a strong customer focus.

• Effective communication skills and computer literacy.

Essential Competencies

• Following Instructions and Procedures

• Planning and Organising

• Delivering Results and Meeting Customer Expectations

• Working with People

• Analysing

• Leading and Supervising

• Entrepreneurial and Commercial Thinking

• Coping with Pressures and Setbacks