Permanent Assistant Store Manager – Clicks Fairlands – Clicks Group Careers
Job Description
Clicks Group Careers – Assistant Store Manager – Clicks Fairlands
Job Purpose:
The Assistant Store Manager supports the Store Manager in ensuring the efficient operation of the store while maintaining service excellence. The role focuses on driving sales, building customer loyalty, and meeting sales, profit, and compliance targets to create a competitive advantage for the brand.
Job Objectives:
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Drive and maximize sales by executing promotional activities, cross-selling, and up-selling initiatives to ensure store financial performance targets are met.
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Oversee operational activities of the store, including managing expenses, stock, shrinkage, housekeeping, and administration.
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Ensure effective visual merchandising and maintain in-store presentation and promotional standards in line with the brand image.
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Support the Store Manager in motivating and directing staff to achieve performance goals and manage the store in their absence.
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Assist in creating daily work schedules based on the Group’s labour policy to ensure the store is appropriately staffed.
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Execute customer service initiatives to enhance the customer experience, promote customer loyalty, and meet clubcard participation targets.
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Manage administrative tasks, ensuring weekly time and attendance records and employee documents are submitted to HR.
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Promote the brand as the customer’s first choice in health and beauty by living and driving company values.
Desired Experience & Qualification
Education and Experience Requirements:
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Essential: Grade 12 (Maths 50% and English 50%)
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Essential: Relevant Retail/Business Management qualification (External applicants)
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Desirable: Degree in Retail/Business Management
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Minimum 1 year’s experience in an assistant store management role within retail or FMCG or successful completion of the Clicks Trainee Store Management Programme
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Experience in financial management (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
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Understanding and application of financial management principles
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Retail/FMCG background and understanding of merchandising and promotions
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Knowledge of stock, cost, risk, and compliance management
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Knowledge of customer service excellence
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Familiarity with labour legislation and IR practices
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Knowledge of people management and competency-based interviewing
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Strong numeracy skills and results-driven approach
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Excellent planning and organizing skills
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Effective problem-solving abilities
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Strong customer orientation and communication skills
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Computer literacy
Essential Competencies:
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Following instructions and procedures
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Planning and organizing
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Delivering results and meeting customer expectations
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Working with people
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Analyzing
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Leading and supervising
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Entrepreneurial and commercial thinking
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Coping with pressures and setbacks
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