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10 Nov 2024

Full-Time Assistant Manager Online – Pick n Pay Careers

Pick n Pay – Posted by JobLink24 –  Johannesburg, Gauteng, South Africa

Job Description

Pick n Pay Careers  – Assistant Manager Online

Role Overview:

As the Assistant Manager Online, you’ll play a pivotal role in managing and optimizing online operations across designated regions (including ASAP and Website) for both Corporate and Franchise stores. Key areas of responsibility include logistics, store operations, product management, customer service, and team leadership. Your expertise will drive operational excellence and create a productive, collaborative environment for your team.

Minimum Requirements:

  • Qualification: National Diploma or Degree in Business Management, Operations, Supply Chain, or related field
  • Experience: Minimum of 5 years in Operations Management, preferably within the retail or on-demand sector
  • Prior experience in retail and line management is advantageous

Key Competencies:

  • Strong leadership and team-building capabilities
  • Exceptional organizational and prioritization skills
  • Proficiency in MS Excel, PowerPoint, and other Microsoft Office tools
  • Strong analytical abilities for assessing metrics and identifying improvements

Responsibilities:

People Management

  • Lead and support team members, including pickers and online supervisors, ensuring clear communication and reporting
  • Oversee workforce scheduling, productivity, and absenteeism to maintain optimal staffing levels
  • Foster a positive work environment by proactively managing employee relations and concerns
  • Control people-related costs, such as leave and overtime, within budget constraints

Coaching & Mentoring

  • Develop and deliver training programs to enhance team skills and knowledge
  • Mentor and support team members’ growth to ensure adherence to operational standards

Operations Management

  • Monitor and enhance store performance, adhering to key performance indicators (KPIs)
  • Coordinate daily operations and implement best practices to maximize productivity and efficiency
  • Ensure compliance with operational policies and delivery standards
  • Manage the launch of new stores, overseeing all launch requirements for successful openings
  • Conduct store visits to resolve issues impacting operational success
  • Generate and analyze reports to share insights and drive operational quality
  • Support the OPS HOD with administrative tasks and SOP adherence
  • Conduct daily meetings and check-ins to ensure team alignment and address immediate issues

Recruitment and Hiring

  • Lead recruitment efforts, from conducting assessments to interviews
  • Oversee administrative tasks for onboarding, ensuring a smooth transition for new hires

Reporting and Communication

  • Prepare and present regular reports on performance, workforce metrics, and improvement opportunities
  • Facilitate clear communication across teams and departments to align with organizational goals

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