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25 Jan 2025

Full-Time Assistant Manager Online – Pick n Pay Careers

Pick n Pay – Posted by JobLink24 –  Johannesburg, Gauteng, South Africa

Job Description

Pick n Pay Careers  – Assistant Manager Online – Kensington – Gauteng

At Pick n Pay, we are redefining how customers shop through the seamless integration of online and in-store experiences.

We’re seeking an Assistant Manager Online to oversee the entire operational structure of our online business in your designated region (ASAP & Website) for both Corporate and Franchise Stores. This key role involves managing logistics, store operations, product management, customer service, and people management, all while driving operational excellence and fostering a supportive environment for your team.

Key Responsibilities:

  • People Management:
    • Lead and manage staff across assigned stores, including pickers and online supervisors.
    • Ensure effective communication and reporting structures.
    • Oversee workforce scheduling, productivity, and absenteeism to maintain optimal staffing levels.
    • Manage employee relations and proactively address concerns.
    • Monitor and manage people costs, including leave liability and overtime.
  • Coaching & Mentoring:
    • Develop and implement training programs to enhance team skills.
    • Mentor team members to promote career growth and operational effectiveness.
  • Operations:
    • Monitor and improve operational performance to meet KPIs.
    • Coordinate daily operations to optimize productivity and efficiency.
    • Ensure compliance with operational policies and procedures.
    • Manage the launch plan for new stores, ensuring successful openings.
    • Regularly visit stores to identify and resolve operational challenges.
    • Analyze reports and provide insights to drive improvements across the region.
  • Recruitment & Hiring:
    • Lead the hiring process for new team members, including conducting assessments and interviews.
    • Manage administrative tasks related to the onboarding process to ensure a smooth transition for new hires.
  • Reporting & Communication:
    • Prepare and present regular reports on operational performance and workforce metrics.
    • Facilitate effective communication within the team and across departments to ensure alignment with organizational goals.

Minimum Requirements:

  • National Diploma or Degree in Business Management, Operations, Supply Chain, or a related field.
  • Minimum of 5 years’ experience in Operations Management, preferably within the retail or on-demand industry.
  • Previous experience within the retail environment is advantageous.
  • Previous line management experience is advantageous.

Competencies:

  • Strong leadership and team-building skills.
  • Excellent organizational and prioritization abilities.
  • Proficient in MS Excel and PowerPoint, with a working knowledge of Microsoft Office tools.
  • Strong analytical skills to assess performance metrics and implement improvements.

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