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10 Nov 2024

Full-Time Assistant Manager Online – Cape Town – Pick n Pay Careers

Pick n Pay – Posted by JobLink24 –  Cape Town, Western Cape, South Africa

Job Description

Pick n Pay Careers  – Assistant Manager Online – Cape Town

About the Role:

As the Assistant Manager Online, you’ll play a vital role in overseeing the operational structure of our online business within your assigned region (including ASAP & Website) for both Corporate and Franchise Stores. You’ll manage logistics, store operations, product management, customer service, and team leadership, ensuring seamless operations and a productive environment.

Minimum Requirements:

  • Education: National Diploma or Degree in Business Management, Operations, Supply Chain, or related field
  • Experience: At least 5 years in Operations Management, preferably within the retail or on-demand industry
  • Prior retail experience and line management experience are advantageous

Key Competencies:

  • Strong leadership and team-building skills
  • Excellent organizational and prioritization abilities
  • Proficiency in MS Excel, PowerPoint, and Microsoft Office
  • Analytical skills to evaluate performance metrics and drive improvements

Key Responsibilities:

People Management

  • Lead and support team members, including pickers and online supervisors, establishing clear communication and reporting structures
  • Manage workforce scheduling, productivity, and absenteeism to maintain effective staffing levels
  • Foster a positive work environment by addressing employee relations matters proactively
  • Monitor people costs, such as leave and overtime, to ensure budget adherence

Coaching & Mentoring

  • Implement training programs to enhance team skills and knowledge
  • Mentor team members to promote career development and operational excellence

Operations Management

  • Monitor and optimize operational performance across stores, ensuring adherence to key performance indicators (KPIs)
  • Coordinate daily operations and implement best practices for productivity and efficiency
  • Ensure compliance with operational policies and procedures to maintain high delivery standards
  • Oversee new store launches, meeting all launch requirements for successful openings
  • Visit stores regularly to address issues affecting operations
  • Generate reports and share insights to drive operational quality across the region
  • Support the OPS HOD in all administrative and coordinative duties in line with SOPs, policies, and procedures
  • Conduct daily meetings and check-ins to ensure alignment and resolve immediate issues

Recruitment and Hiring

  • Lead recruitment processes, including assessments and interviews
  • Manage onboarding tasks to ensure smooth transitions for new hires

Reporting and Communication

  • Prepare and present regular reports on operational performance and workforce metrics
  • Facilitate clear communication within the team and across departments to align with organizational goals

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