Duties & Responsibilities
Implement area business strategies to gain market differentiation, leading to sales and profit growth through continuous competitor analysis.
Manage and achieve financial targets for the area.
Oversee and manage internal processes, procedures, and compliance within the area.
Identify, escalate, and implement continuous business process improvements to enhance operational execution and mitigate risks.
Monitor area performance, analyze trends, report on business performance, and ensure corrective actions are taken.
Generate, analyze, and act on relevant reports, providing feedback within specified timeframes.
Uphold Clicks’ mission to be the customer’s first choice health and beauty retailer by embodying and promoting the company values.
Drive customer service initiatives and take corrective actions to ensure an excellent customer experience, achieving club card participation targets.
Implement and oversee store expansion and growth targets for the area, ensuring convenience for customers.
Execute the people strategy, ensuring continuous pharmacy and professional development while building capacity and capability in alignment with the brand’s Talent and Transformation agenda.
Support and implement the region’s retention strategy to sustain staffing needs, particularly for scarce and critical skills, ensuring consistent business performance.
Ensure adherence to HR policies and procedures in alignment with corporate governance.
Desired Experience & Qualification
Education and Experience Requirements:
Essential: Grade 12
Desirable: B.Com Degree or Diploma / B Pharm (retail/finance management, pharmacy, or related field)
Minimum 5 years’ experience in an area management role within a retail store operations environment, with exposure to managing a diverse team
Extensive people management experience
Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Pharmacy experience is required
Job Knowledge and Skills Required:
Strong knowledge of retail, financial, and risk management
Business acumen with commercial and entrepreneurial awareness
Excellent communication and interpersonal skills
Strong analytical and decision-making skills
Ability to motivate and influence a team
Persuading and negotiation skills
Essential Competencies:
Deciding and Initiating Action
Leading and Supervising
Adhering to Principles and Values
Presenting and Communicating Information
Analyzing
Planning and Organizing
Delivering Results and Meeting Customer Expectations
Coping with Pressures and Setbacks
Entrepreneurial and Commercial Thinking
Why Clicks:
At Clicks, we seek customer-obsessed individuals with a “can-do” attitude who are passionate about their careers. Our employee value proposition is centered on people, passion, and opportunities. We are committed to the well-being of our people, the environment, and communities. Our growth strategy offers our employees unlimited opportunities.
We aim to provide feedback to all candidates where possible. However, if you do not hear from us within 2–4 weeks, please consider your application unsuccessful.