Job Description

Fidelity Vacancies – Key Account Manager SecureDrive

Key Account Manager SecureDrive – Fidelity Vacancies

Position Overview
Fidelity Vacancies is seeking an experienced and results-driven Key Account Manager SecureDrive to manage client relationships, oversee day-to-day operations, and drive business growth. This role ensures client satisfaction, smooth operational execution, and effective account management across all SecureDrive services.

Key Responsibilities

• Manage client relationships to ensure needs and expectations are met
• Address client queries regarding tracking portals, new fitments, repairs, stolen vehicle recoveries, and other relevant issues
• Support internal teams and resolve issues with both internal and external stakeholders
• Prepare and present reports to clients and assist with internal reporting requirements
• Maintain and reconcile the client database, addressing anomalies promptly
• Oversee day-to-day operations including new fitments, repairs, de-installations, and reinstallations
• Ensure branches have adequate marketing materials and training to effectively sell tracking units to end customers
• Train relevant personnel on the use of fleet portals, apps, and other product tools
• Conduct regular health checks on units requiring repair and coordinate necessary actions
• Ensure all on-site staff are presentable, punctual, productive, and meet quality standards
• Maintain controls over stock and SIM cards related to the account
• Plan and update new fitments in systems accurately, reflecting correct vehicle details
• Manage deinstalled or deactivated units and ensure proper suspension from billing
• Assist with timely collections of outstanding invoices and processing of additional billing as per SLA agreements
• Support stock forecasting, budgeting, and execution of company policies and procedures
• Source and acquire new B2B and SME business through ongoing prospecting and relationship management

Minimum Qualifications & Experience

• Previous experience in a similar account management role preferred
• Strong computer skills, especially Excel (Pivot Tables, VLOOKUP, data analysis)
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building skills
• Telematics experience advantageous

Key Attributes

• Organised and structured approach to work
• Excellent data analytics and problem-solving abilities
• Practical, detail-oriented, and able to manage multiple projects
• Strong planning, time management, and analytical skills
• Comfortable working in a fast-paced, high-pressure environment

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